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ABL Doors & Windows Ltd Returns Policy

NON-FAULTY GOODS:

Standard, stocked items

Please contact one of our Door Experts on 01787 220485 if you decide to return your order to us within 7 days of having received it and tell us the reason for your decision.

We reserve the right to charge you for costs incurred by us for the collection of your goods if you have decided to return them to us, and will also apply a 25% handling and re-stocking charge. Our standard charge for this collection service is £99.00. If you decide to arrange to return goods to us yourself, you are responsible for any transportation costs and appropriate insurance and the returns should be made to us immediately. Any residual refund owing to you will be made by the same payment method you used for the initial purchase once the doors have been returned to us.

We reserve the right to refuse returns, refunds or replacements if the goods are not returned to us in a saleable condition.

Special Orders

Any bespoke/custom-made special order items cannot be returned to us unless deemed faulty (see below).

FAULTY GOODS:

In the event that your goods are faulty, you must call us on  01787 220485 immediately and provide written notification to us at abldoors@aol.com within 7 days of receipt of the order.   The goods along with the packaging must be kept for our inspection. Please quote your Order No. and include a full description of the fault, along with photographs if possible. In the event that goods have a manufacturing defect requiring replacement or refund our liability will only extend to the replacement value of the faulty goods. Any appropriate refunds will be made once the goods have been inspected by us.